Shipping for Defective Goods will be reimbursed on receipt of the returned goods.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. Once your item has been shipped, please send a receipt including the tracking information for the returned item as well as the cost of shipping. If you are returning Defective Goods, we will reimburse the cost of tracked shipping to you. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should send your product either in person or via mail to: If you need to exchange it for the same item, send us an email at and send your item either in person of via post to: In the case of TCG Singles, we only replace or refund cards if they arrived in a different grade or treatment than was specified. We only replace or refund items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 14 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Unfortunately, Gift cards are non-refundable.ĭue to the ever-changing nature of the TCG Singles market, trading card singles are also non-refundable. We may also not accept returns for sanitary reasons. Perishable goods such as food and drink cannot be returned. Several types of goods are exempt from being returned. If you are seeking a refund on an order that has already been posted but returned to us for whatever reason, the shipping portion of your order is non-refundable. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note it generally takes about 1 - 3 working days for a refund to be processed.Our return policy lasts 14 days. A replacement product will be sent to you.You’ll be refunded via your original payment method.We will notify you once we’ve received and inspected your return. your receipt, invoice or confirmation email. Please keep your proof of purchase – e.g. If it is not repaired in a reasonable time you can choose a refund or replacement. If the problem is not major, we will repair the item within a reasonable time. or doesn’t do what we said it would, or what you asked for and can’t be easily fixed.Īlternatively, you can choose to keep the item and we will compensate you for any drop in value.is significantly different from the sample or description.has a problem that would have stopped someone from buying the item if they had known about it.You can choose a refund or exchange if an item has a major problem. If a product that you have purchased from one of our stores does not meet expectations of the item as it was advertised, or the product is faulty, then please return the product to where you made the purchase for an exchange or refund, in accordance with Australian Consumer Laws. We are not required to provide a refund or replacement if you change your mind, however in most cases we will be happy to as long as the product is sealed in their original packaging, unused, unopened and in brand new resalable condition and it is within 30 days of your original purchase (or delivery date if shipped) If your purchase was from our retail stores, please contact the store directly. If you have any concerns regarding your purchase, please contact us. At Good Games, we want our customers to be completely satisfied with their purchases.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |